Delete Your Account

Before you delete your account

Account deletion is requested from your profile. Check your account against each point below first: an unmet requirement blocks the request.

Assets and balances. Withdraw your BTC rewards and move any digital miners you want to keep to an external wallet. Do not leave assets in an account you are closing.
Active subscriptions. Cancel your Miner Subscription and your Platinum+ subscription. Both are listed in your profile.
Installment plans. Complete or forfeit any active Mine Now, Pay Later plan. If you are unsure what forfeiting one costs you, contact our support team first.
KYC verification. Resolve anything still open on your verification. If your account is blocked, contact our support team.

Deletion ends the rewards and features tied to the account. Bonus Miner rewards are cancelled along with it. Go through anything you want to keep before you confirm.

How do I delete my account?

Log in to the GoMining website or app.
Open Profile, the person icon in the top-right corner.
Click Edit profile in the upper-right area of your profile card.
Choose Delete Account and follow the on-screen steps to submit the request.

What happens to my data after deletion?

Closing the account does not erase every related record at once. GoMining may be required to keep identity-verification, transaction, tax, accounting, and compliance records for the retention periods set by law. Which records those are, and for how long they are held, depends on the requirements that apply to you.

To ask for erasure of personal data, or to find out what is kept, contact our support team. Legal retention obligations can limit what an erasure request can cover.

Can I create a new account with the same email?

No. That email cannot be used to register again, even after the old account is deleted.

Can I delete my account while a subscription is active?

No. Cancel your Miner Subscription and your Platinum+ subscription first.

What if I have an active installment plan?

Complete it or forfeit it before you request deletion. Our support team can walk you through what each option means for you.

What do I do with my BTC rewards and digital miners?

Withdraw the rewards and transfer the miners you want to keep before you delete the account. Assets left behind cannot be assumed recoverable afterwards.

Will all my personal data be deleted immediately?

Not necessarily. Some records are kept to meet legal and regulatory obligations. Contact our support team for details, or to request erasure where it applies.

I cannot find Delete Account. What should I do?

Check that you followed the steps for the device you are on and that your account meets every requirement above. If the option is still missing, contact our support team with your User ID and a description of what you see.